Refund Policy

Last updated: January 1, 2024

Overview

At PROTRADERR, we strive to provide the best trading experience. This Refund Policy outlines the terms and conditions for refunds on our services.

Refund Eligibility

Refunds may be available under the following circumstances:

  • Subscription cancellations within 7 days of initial purchase
  • Service disruptions caused by technical issues on our end
  • Duplicate payments or billing errors
  • Unauthorized transactions

Refund Process

To request a refund:

  1. Contact our support team at support@protraderr.com
  2. Provide your account details and reason for refund
  3. Our team will review your request within 5 business days
  4. If approved, refunds will be processed within 10 business days

Non-Refundable Items

The following are not eligible for refunds:

  • Trading losses or market-related losses
  • Subscription fees after the 7-day cancellation period
  • Third-party service fees
  • Educational courses or materials after access has been granted

Contact Us

For refund inquiries, please contact us at support@protraderr.com or visit our Contact page.